The Manila International Airport Authority (MIAA) successfully passed the ISO 9001:2015 Quality Management System (QMS) Certification (External) Audit, marking another significant milestone in its continuing efforts to strengthen organizational excellence and service quality in line with the directives of President Ferdinand Marcos Jr.
The certification audit was conducted by Certification Partner Global (CPG) Inc. on November 7 and 24, 2025, following a comprehensive assessment of MIAA’s quality management systems and processes.
Achieving the certification underscores MIAA’s resilience and institutional commitment to quality, efficiency, transparency, and continuous improvement. The milestone was realized through the collective dedication of MIAA officers and employees with the able support from Top Management and guidance from the Authority’s ISO Consultant.
“This achievement reflects the dedication and teamwork of the entire MIAA family. Passing the ISO 9001:2015 certification reinforces our commitment to continuous improvement and to strengthening our regulatory oversight,” said MIAA General Manager Eric Jose Ines.
The ISO 9001:2015 QMS Certificate (Plaque) was formally conferred by CPG Inc. General Manager Ms. Melanie Olbita, together with MIAA’s ISO Consultant, Mr. Kenneth Benedicto during the MIAA’s February flag raising ceremony – fittingly observed as Love Month.
During the same ceremony, several members of the Airport Police Department (APD) were also recognized for their swift action and diligence in responding to incidents happening within the airport complex.
Noteworthy to mention is their roles in thwarting and solving bribery and swindling attempts, enforcement of prevailing rules on colorum operations, prevention of theft and pilferage, recovery of high-value items and other such cases that require investigative assistance. Their efforts were not left unnoticed by grateful passengers who they have helped in the process.
MIAA reaffirmed its commitment to sustain the gains achieved under the ISO 9001:2015 certification and to further enhance its management systems in line with international best practices.
