Cebu Pacific is actively addressing passenger concerns regarding delayed bags due to ongoing
technical issues with the baggage handling system at Ninoy Aquino International Airport (NAIA)
Terminal 3.
We are working closely with the New NAIA Infrastructure Corp. (NNIC) which is also exerting
every effort to resolve the technical challenges as quickly as possible and restore normal
operations.
CEB has established a dedicated team to manage the situation. Passengers were given the
choice of having their bags delivered to their destination or picking them up at the airport for
domestic flights. For international flights, a similar option was available along with delivery
services for passengers with onward destinations. Our teams are doing everything in their
power to expedite baggage deliveries and ensure all affected passengers are assisted promptly.
We understand the inconvenience this has caused and appreciate our passengers' patience
and understanding.
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